Shipping Policy

Thank you for visiting and shopping at bkpbooks.

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Shipment processing time

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All orders are processed within 2-3 business days of receipt, or within the lead time specifically mentioned for the product on the website. Orders are not processed or shipped on Sundays or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we may contact you via email or phone.

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Shipping rates and delivery estimates

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Shipping charges for your order will be calculated and displayed at checkout.

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Shipping and Handling Costs for Books

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A book may attract a shipping and handling charge which will be mentioned below the price in the book details page.

Depending upon the serviceability of your pin code, all orders will be shipped by courier service. We prefer to ship by Delhivery, Blue Dart, Xpressbees, DTDC, Trackon, Ekart, Ecom Express, Amazon Shipping, Shadowfax, Borzo etc.

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Cash on Delivery (COD)

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You can pay by cash on delivery in all Indian cities and towns, for an additional cost of Rs. 80 per order. Cash on Delivery is presently not available for orders for books.

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Shipment Confirmation and Order Tracking

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You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

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Period of Delivery

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The normal period for courier delivery to is between 2 to 5 business days of shipment. However, BKP  does not guarantee any time limit of delivery. In odd instances, a consignment may be delayed due to extraneous circumstances such as Flight delays, remote locations, etc.

Delivery of orders shipped through India Post is expected within 10 to 15 days.

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Taxes

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Prices quoted in your shopping cart are inclusive of GST.

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Damages

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BKP is fully committed to the safe and timely delivery of your order. In case of any damage to the ordered items in transit, contact us with the order details immediately. Save all packaging materials and damaged goods for inspection by the insurance company.

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Incorrect Shipping Addresses and Refused Delivery

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We make every attempt to validate the shipping address provided at checkout to ensure it's recognized as a valid address by the courier. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be cancelled and refunded.

BKP will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

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Missing or Stolen Shipments

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If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:

1. Call 80 - 76 - 38 - 67 - 54

2. Or alert us at help.bkpbooks@gmail.com

 

We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.

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